Duty / Drop In

The duty system operates during office hours and is open to anyone who wants to speak to a worker, access the needle exchange or make an appointment or referral.

The advantage of the system is that it gives immediate access to information, crisis intervention, advice and support. Relatives, friends and partners of drug and alcohol users who are seeking support and information also often use the duty system.

By making contact with the duty worker by phone, individuals can speak anonymously and in confidence.


Counselling / Support

At NEDAC we draw on skills such as counselling, empathy and active listening to encourage clients to believe in themselves, perhaps to overcome a sense of powerlessness, and to move the ‘locus of control’ to within them.

Support often happens alongside intervention by the GP (or CDPS), where a client might receive a prescription for methadone (to avoid heroin use and its associated dangers) or Librium for alcohol withdrawal, and we will provide support to gradually reduce dependency. Slowly, we get clients’ minds and bodies accustomed to less of the drug, if reduction is the primary aim.


Cognitive Behavioural Therapy (CBT)

“Cognitive Behavioural Therapy (CBT) is a psychological approach based on scientific principles and which research has shown to be effective for a wide range of problems.” (BABCP)

As with any psychotherapy the key to success is the therapeutic relationship, which can facilitate a collaborative approach to problems based on an understanding of thoughts and images (cognitions), emotions, behaviour and the physical self. CBT is time limited in that it has a distinct ending; normally arrived at once the client has developed, and is confident with the skills necessary to meet the goals of their therapy.


Needle Exchange

People coming to the exchange can collect and return injecting equipment and receive harm reduction information. We come into contact with many men and women who often have little or no professional support. There is an opportunity to discuss concerns about injecting sites, be referred for substitute prescribing or blood borne virus testing.

The needle exchange is a first point of contact with the project and a way of referring in for further support/counselling. Despite a limited budget, people can also collect free condoms.

As part of the project’s harm reduction philosophy, the exchange helps to minimise potential risks, which benefits the individual, those around them and their wider community. We ensure that risks around contracting HIV, Hepatitis B and C continue to be given a high profile.




Art Therapy

Sometimes we find words difficult and it can be helpful to find other means of self expression. Art therapy is a form of psychotherapy that uses art making as its primary means of communication. It lets you explore thoughts and emotions through painting, drawing and modelling within the safety of a therapeutic relationship.
Individual Art Therapy means working with the art therapist on a 1:1 basis. She will support you to make art and to help you think about your work. It is about the creative process and the relief it can give - no artistic experience or skill is needed to enjoy and benefit from art therapy.

Work created in sessions is treated as confidential and your privacy will always be respected when sharing information with other members of staff. All art work will be kept in a safe place until the end of therapy when you can decide what you want to do with it. Your art therapist at NEDAC is Claudine Albert. She is state registered and practices in accordance with the requirements and ethics of the Health and Care Professions Council and the British Association of Art Therapists.

A Service user describes her experience of Art Therapy - to watch click here


Many people find acupuncture a useful tool for help to reduce their drug or alcohol use, to aid detox or to maintain abstinence. It is particularly helpful for relief of stress and anxiety and to aid relaxation and sleep.

The treatment involves five small acupuncture needles being placed in each ear, on specific points that correspond to different organs within the body. You will then relax for around 30 minutes.

It particularly helps to:

* Reduce and alleviate withdrawal symptoms.
* Decrease cravings for drugs.
* Relieve tension, stress and anxiety.
* Aid relaxation and sleep.
* Clear the mind, build energy and give a sense of well-being.


Throughout our lives we are subject to many stresses and pressures. Our response to this stress can have a damaging effect on our emotional well being and consequently can affect our physical health. For example; if you are worried, anxious or uptight about a situation, when we have to face that situation we begin to feel stressed and tense. When this stress becomes too much we feel the need to perhaps run away from the situation, which removes the stress we are feeling at that time.

The method used is largely an eclectic and pragmatic approach. This is taken from the Human Givens model, which is very symptom focussed and concentrates on practical interventions (teaching people to relax, lowering arousal levels and changing their thinking styles etc) – this is much more proactive than the traditional reactive approach to counselling. Some might call it Solution-Focussed therapy or Brief Intervention therapy. Relaxation aims to enable the person to realise the stresses and strains in their lives and to reduce the damaging effects on the individual.











Our Services

As part of our harm reduction policy, we aim to provide a holistic service that works with the whole person, assessing their needs, encouraging them to regain control over their behaviour and work towards a more positive lifestyle.

Drug/Alcohol problems do not occur in isolation and many of our clients have dual diagnosis and complex needs requiring the wide range of services we have developed, with onward referral to other specialist services, where appropriate.

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